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Store Privacy Policy

At www.richardsimmons.com and the store area associated therewith (collectively, the "Websites"), we know how visitors like you value your privacy, and have created this privacy policy to ensure that you understand our policies and procedures: what personal information you must provide if you wish to use certain portions of the Websites, and how we use such personal information. We are committed to protecting the privacy of users of the Websites. The Websites are owned by Richard Simmons Inc. ("RSI"). RSI and any entity or person directly or indirectly owning a controlling interest in, or owned by, RSI, are referred to herein as "we," "us," or "our." Website users are referred to herein as "you." Except as disclosed in this Privacy Policy, we will not sell, share, license, trade, or rent your personal information to others. We may amend this Privacy Policy from time to time. If we do so, we will post any changes here, so please refer back to this Privacy Policy on a regular basis. Any changes will apply only to information collected after the change is posted. By using the Websites, and/or the Products set forth in the Subscription Agreement, you agree to the terms of this Privacy Policy.

1. Types of Information Collected: We collect two types of information from users of the Websites: personally identifiable information described below, and non-personally identifiable information such as information about traffic patterns on the Websites.

2. Personally Identifiable Information ("PII"): This is information that identifies you individually, or can be used to identify or contact you. PII may include your name, address, email address, telephone number, birth date, and billing and credit card information. We may request PII from you when you register for membership in the Richard Simmons Clubhouse ("Clubhouse"), or in connection with other Products on the Websites. In the event that you purchase products of RSI on websites hosted by third parties and linked to the Websites, operators of such websites will collect PPI for the purposes of billing you. We collect PPI only if you personally submit it to us. You don't have to provide us with this information in order to visit the Websites. However, if you choose to withhold PII, you may not be able to visit some areas, such as the Clubhouse, which contains areas such as Bulletin Boards and Chat Boards. Unless you give us permission to do so, we will not sell, share, license, trade or rent your PII other than as specified in this Privacy Policy.

3. RSI's Use of Information Collected: In general, we use your information to help understand who uses the Websites and the Products and how they are used, to personalize your experience of the Websites, and for subscription and other billing purposes, where applicable. We may use your PII to respond to your questions or comments, or to send you service announcements or updates regarding the Websites and/or the Products, or promotional announcements regarding other products or opportunities we think might be of interest to you. We may also contact you via postal mail regarding these matters; unless you notify us through the opt-out procedure described below that you no longer wish to receive these communications. We may also use your information to perform statistical analyses or to evaluate and improve our Products and our Websites; and we may share your personal information with our affiliates and business successors, technical consultants, third party auditors or other third parties who make the Websites available, enhance its functionality or provide associated services such as billing and/or who deal with you in processing your orders and/or delivering content, samples, products, services and gifts and prizes. Please note that we reserve the right to transfer your PII and other information to our successors in business and purchasers of the Websites' assets.

4. Non-Personally Identifiable Information ("NPII"): In some cases, we may collect NPII. Examples of this type of information include the type of internet browser you are using, the type of computer operating system application software you are using, peripherals you are using, and the domain name of the website from which you linked to a Website. We use NPII on an aggregated basis to do such things as enhance the operation of the Websites, operate the Websites, and deliver advertising from the Websites. We may share NPII with third parties for advertising, promotional and other purposes.

5. Disclosure of Information to Third Parties: We may disclose information if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose PII in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, the Websites, or the general public. We may provide NPII to third parties. For example, we might inform third parties regarding the number of unique users to the Websites, the demographic breakdown of users of the Websites, or the activities that users engage in on the Websites. The third parties to which we may provide this (NPII) information may include potential or actual advertisers, providers of advertising services, commercial partners, sponsors, licensees, researchers, and other similar parties including contractors working on the Websites. In addition, we may share your PII (including, to the extent permitted by law, any demographic information you provide to us like zip code, age, gender, marital status, movie preferences, etc.), with certain third parties with whom we do business (including for example, our content providers and clients), so that such third parties may contact you regarding products, services, offers, or other information we think you may find valuable. These third parties may also use the information to generate aggregate reports and market research, or for other purposes.

6. Third Party Sellers: Through the Websites, you may be given the opportunity to purchase, or to obtain more information about, certain content, products or services which are sold through a person or company other than us ("Third Party Sellers"). Third Party Sellers may request that you submit certain information to them in order to purchase their products or services or to obtain additional information from them. You do not have to submit this information or purchase any products or services from Third party Sellers in order to access the Websites. By submitting the requested information, you affirmatively consent to have that information shared with the Third Party Seller. This information will be used by the Third Party Seller, and may be subject to a different privacy policy. We do not otherwise share or disclose your PII to Third Party Sellers.

7. Cookies: We reserve the right to use cookie technology. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the website uses to track which pages you've visited. We may use cookies to enhance your experience on the Websites, to determine user traffic patterns, and for other purposes. Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent, or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of the Websites.

8. Opt-Out Procedures: You have the right to opt out of receiving unsolicited information from the Websites. This opt out messaging will appear at the bottom of every unsolicited email that is sent by the Websites. We also give you the option to remove your information from our database completely. If you no longer wish to use the Websites or to receive any form of unsolicited direct contact from us, whether it is email, discounts, newsletters, or other promotional offers or materials, or want us to delete your PII from our data records (except with respect to billing matters), you may opt out at any time via links on the emails you receive, or contact Richard Simmons Customer Service with a certified letter marked "Privacy-Urgent" to Richard Simmons Customer Service, 8899 Beverly Boulevard, Suite 811, Los Angeles, CA 90048.. We are not responsible for removing your PII from third party lists or databases of any kind. Please note that we reserve the right to keep any PII or NPII submitted or collected until you delete or modify it, or until we choose to delete it, for business reasons such as obsolescence.

9. Reviewing or Changing Your Information: In order to ensure that the information we maintain is accurate, we give users the option to change or modify their information previously provided. If you would like to change your information currently in our database, please contact Customer Service, at Richard Simmons Customer Service. On the Websites: Use the Customer Service Form. By Email: This email address is being protected from spambots. You need JavaScript enabled to view it. . We are not responsible for updating information contained in third-party lists or databases.

10. Security: We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you submit. All information is stored on our servers in a secure location. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished if you are using a shared computer. If your password is compromised, notify Customer Service at once! For Richard Simmons Customer Service on the Websites, use the Customer Service Form. By Email: This email address is being protected from spambots. You need JavaScript enabled to view it. . Please note no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information you transmit via our online services.

11. Protection for Children: The Websites are not intended for the use of those under the age of 18. Furthermore, we have no intention of collecting PII from children (i.e., individuals under the age of 13). Where appropriate, we take reasonable measures to inform children not to submit such information to the Websites or in response to advertisements. If a child has provided us with PII, that child's parent or guardian should contact Richard Simmons Customer Service with a certified letter marked "Privacy-Urgent" to Richard Simmons Customer Service, 8899 Beverly Boulevard, Suite 811, Los Angeles, CA 90048, and indicate therein that you would like the information submitted by the child deleted from our database. We will use all reasonable efforts to delete such information from our database. By subscribing to the Clubhouse, you represent and warrant that you are over eighteen, and that the birth date information you submit during the subscription process is accurate.

12. Your Consent: You may have certain rights under the Communications Act, Federal Trade Commission Act, and other state and federal statutes that may apply, and by accepting these terms you are waiving all of these rights as to collection, use, disclosure and storage of your PII and NPII as described above. You recognize that we are able to offer our service to you at our rates based upon these terms, which are an integral part of our contract for the provision of services to users, whether in the Clubhouse or outside of it on the Websites. By using the Websites and/or providing PII and NPII thereto, you also authorize the export of PII to the USA, and its storage and use as specified above. Our headquarters is in the USA in the State of California. This policy and our legal obligations hereunder are subject to the laws of the State of California, and of the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the State of California, County of Los Angeles.

Contacting Us: If you have any questions about this Privacy Policy, the practices of the Websites, or your dealings with the Websites, please contact Richard Simmons Customer Service. On the Websites: Use the Customer Service Form. By Email: This email address is being protected from spambots. You need JavaScript enabled to view it. .

By using the Websites, and/or the Products set forth in the Subscription Agreement, you agree to the terms of this Privacy Policy.